Our guest code of conduct principles are based on mutual respect and personal responsibility. Please:
Dispose of waste properly.
Respect our home and its belongings.
Report any accidental damage or missing items.
Be considerate of other community members and future guests.
*These rules apply to all guests and visitors of the property. Further details and guidance are provided below.
The Primary Guest, along with all adult guests in the party, must complete a mandatory registration and online verification form, which will be sent upon booking.
This must be completed within seven days of booking as part of our commitment to guest security, property protection, and a seamless check-in experience.
The preferred method of international and local communication in Costa Rica is WhatsApp and email.
The direct contact information for our dedicated property caretaker will be provided prior to your arrival.
Contact for emergency: Call 911 for the local authorities
In person Check-In: 4:00 PM (Local Time)
Check-in begins at 4:00 PM local time, where you’ll be greeted in person and provided with a custom smart lock code for your group’s exclusive use during your stay.
Self Check-Out: 10:00 AM (Local Time)
To ensure the highest standards of care, the home will undergo a thorough inspection upon check-out. This allows our team to coordinate with housekeeping and facilitate any necessary claims for property protection.
With years of experience hosting guests from around the world, we've curated a collection of exceptional local experiences and hidden-gem favourites, handpicked by local experts.
Please note that we do not offer in-house concierge services. However, we’re happy to refer you to trusted local or international concierge partners who can assist with building a personalized itinerary for your stay. For privacy, security, and insurance compliance, all vendors or service providers must be pre-approved in writing by our management team. Unregistered individuals are not permitted on the property.
The maximum number of guests allowed at the property at any given time is 14 ppl.
For privacy, security, and insurance compliance, unregistered guests are strictly prohibited from the premises without prior written consent from our management team.
If you would like to invite extra guests—please coordinate with us in advance to ensure a seamless experience.
Our maintenance staff is kind and discrete, and may be on the grounds during your stay to perform basic landscaping, pool, or appliance maintenance as necessary.
If you wish for complete discretion during your stay, upon special request, we can coordinate with maintenance staff to differ their duties for when guest groups have fully checked out of the property.
Short-term rental regulations in our community state that civil penalties may be imposed for registered nuisance complaints with the Community or City, with fines climbing upwards of $3,500 per infraction or registered complaint.
Any civil penalties imposed from registered complaints with respect to any activity during your stay, including during quiet hours, will be charged additionally to the Primary Guest.
We are committed to providing an elevated in-home experience while ensuring peace of mind for our guests.
In the rare event of minor damages or losses, our two-tier protection offers seamless coverage with minimal hassle.
Collected at booking and returned after a post-stay inspection provided no damage or items are found to be missing. Any incidental damage is deducted from this first.
Any costs exceeding the combined $750 coverage limit are the guest’s responsibility. With respect to activity during your stay, this applies to any costs for damage, excessive cleaning, repairs, or replacements beyond the coverage provided. This includes, but is not limited to:
Excessive Cleaning Fees – Due to undisposed waste or excessive buildup of dirty kitchenware, cookware, dinnerware, or barware.
Replacement or Repair Costs – For missing, stained, or damaged items, including furniture, appliances, décor, towels and linens.
If outstanding costs are not fully reimbursed, we may file a claim with our insurer, who may pursue collection of the debt. Further legal action could be pursued if the balance remains unresolved.
To help ensure peace of mind, the home is equipped with smart home security features, including exterior cameras and a privacy-compliant decibel awareness system.
These discreet enhancements help protect the property and provide verification in the rare event of a safety concern—all while maintaining privacy during your stay.
As part of our commitment to sustainable energy practices and eco-conscious living, we provide a daily allowance of 70 kWh of electricity. Any usage beyond this limit may incur an additional charge of $0.50 per kWh, applied upon or after checkout. Overages will be billed to the Primary Guest’s credit card or deducted from the damage deposit via the booking platform. This ensures a seamless experience while promoting responsible energy use.
Dispose of all personal garbage, recycling, and compost properly in its appropriate container (including anything that may be left outside).
To maintain the proper function of our septic system, only wastewater and toilet paper may be flushed down the toilet. Do not flush food, tissues, baby wipes, feminine hygiene products, wrappers, or any other non-flushable items.
Our septic system is monitored with sensors to detect irregularities and is inspected after every check-out. If any prohibited items are found to have been flushed during your stay, a minimum charge of $500 (or more, depending on repair costs) will be applied to the Primary Guest’s account.
Thank you for your cooperation in keeping our system running smoothly.
We sincerely appreciate that all guests adhere to and review our Rental Rules & Guest Code of Conduct, which has already been acknowledged to and agreed to at the time of booking through the designated platform.
We have a strict zero tolerance, and any violations can result in denied entry to or the immediate expulsion of the home and community—without refund.